SHOCKING FNB BUSINESS SERVICE

We are an FNB Business customer and recently needed some changes to be made to our account information. After a month it was not done and when it was done eventually it was not done properly as the online banking still does not function correctly and the confirmation letters show the wrong information.

This has caused us financial losses due to the delays, and despite a number of escalations not a single explanation or contact from customer service department despite promises of getting back in 24-48hrs.

When dealing with the service desk they do not understand the issue and close the query without it being resolved, or pass you between departments who don't seem to speak to each other.

This service is absolutely shocking considering how much trust we place in the bank to properly administer our funds.