Shocking FNB Business experience vs Personal

I am so frustrated with FNB. It was the legacy bank where all was done with ease and mind you still is with my personal account however since using business profile it does not prove to be as easy. secondly had to move to a new phone and with other bank apps was done in a few clicks without errors. moving FNB was glitchy and saying error is being investigated. Then managed to get the profile loaded for my personal app eventually but needed help with business profile setup...reached out via secure chat and probably spoke to 4+ advisors still not getting there...(1) Modikana who eventually passed me back to queue, (2) Nkhensani, then (3) Thandeka as i suppose she is a commercial advisor whos shared instructions which did not work, so connected to (4) Veronica who said the system seemed to have paused chat pushing me back into queue, then connected to (5) Jacob who transferred me to (6) Shalom and I have to ofcourse repeat my query each time, then routed me to (7) Itumeleng who is busy with another client.... I started messaging at 08:52, it is now 10:14 while im suppose to be in work meetings...Is this normal for FNB business (shocked)!!??? Is there no Customer Experience Manager looking at these interactions?? Also the business fucntionality is not easy and glitchy with certain transactions but personal account in same app works fine...what is going on.