1 reviews | Active since Feb 2015
Shocking feedback
Good day
At this point I am at utter disappointment with FNB.
Tried calling now and the person who I spoke to could not care less! I have to pay the R7k which NEVER was communicated with me! The account was split without my knowledge. And I have to pay. With what I ask?? I remain unemployed thanks to FNB for taking their time with my paid up letters.
Now to just put the knife deeper in my back I get told that I have to pay the R7k?? With what I ask?? I am not working??? Thanks to FNB for delaying my paid up letters.
This was done without me knowing and now I must pay the price??
I need a manager to contact me and tell me how FNB will really help me thanks to the useless service I have experienced for over a month.
Awaiting your urgent response
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team*** (option one)
Best regards,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team*** (option one)
Best regards,
