JJ
Joan J

1 reviews | Active since Feb 2015

09 Nov 2018, 08:37

Shocking feedback

Good day

At this point I am at utter disappointment with FNB.

Tried calling now and the person who I spoke to could not care less! I have to pay the R7k which NEVER was communicated with me! The account was split without my knowledge. And I have to pay. With what I ask?? I remain unemployed thanks to FNB for taking their time with my paid up letters.

Now to just put the knife deeper in my back I get told that I have to pay the R7k?? With what I ask?? I am not working??? Thanks to FNB for delaying my paid up letters.

This was done without me knowing and now I must pay the price??

I need a manager to contact me and tell me how FNB will really help me thanks to the useless service I have experienced for over a month.

Awaiting your urgent response

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2018, 10:51
Official
Good day Joan, 
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
 Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback. 

Complaint reference number ***NF was issued for your complaint. 
Regards,

Hello Peter Complaints Team*** (option one)


Best regards,