Shocking experience Overdraft facility

I signed my overdraft application and sent it back on the 3rd of may.

I followed up a while back to check what is the progress. i was informed it is still being processed and also they said the only time the overdraft will be made available is when my salary is in.

Now its time for my salary to be put in on Friday, so i thought let me make sure everything is on track. I speak to a consultant (Didintle Gaebee) and he says it is still with processing and there has been no action yet? he did say he will follow up and let me know.

This is unacceptable. I follow all instructions from my side. only to be let down.... imagine i didn't check before my pay date.

I recently joined FNB and already i have had a few terrible experiences. From what i use to hear about the bank to now. the banks reputation is really deteriorating along with the client services.

I am absolutely disappointed in this. I have no trust for this bank. A bad start indeed.