Shocking Ebucks Delivery and Broken Products

I ordered a MacBook Pro from the Ebucks store this week. It was delivered to "me" yesterday: it was left with a street guard at the bottom of our road, who is not part of my house and I do not know who even signed for it and can't find out who signed for it. When I got home, a random guy in the street walked up to me and said "I think this is yours" and it was my R25000 macbook pro from you which was left effectively on the side of the street the whole day.

On top of that... The MacBook itself is broken too. The battery lasts 30 minutes and says it needs a service. The machine also does not let me log into it and tries to boot into safe mode every time. This is ridiculous. I opened the boxing from the laptop less than 24 hours ago. How do you deliver a broken laptop to a random person on the same street as the delivery address?

I am extremely unsatisfied with their service not being able to speak to any managers about this and informing me that it takes a request of 24-48 hours to speak to their manager and up to 72 hours for the courier company to get hold of me to plan when they will fetch it. At this rate I will never use your store again. I have been promised that a manager will call me today, I have phoned 4 times now because I have heard nothing and the manager has not had time to call me according to the call center.