SHOCKING E-Bucks Refund Nightmare

<p>On 09 June 2016 I contacted the FNB ebucks support team regarding a transaction that was cancelled however the ebucks value didnt appear. After a few calls to Ebucks contact centre a consultant logged a call for a refund to be allocated to me "Rt ********** 3413". I called back a few days later to get an update and was informed that the refund is still in progress and that no indication of a specific date can be given to me, bearing in mind that i didnt purchase any goods.</p> <p>I have sent numerous emails to ebucks with no joy received</p> <p>So here I am sending this complaint today is the 21 June 2016, I called the contact centre, the consultant was checking for an update and the call dropped. So i called again, I am waiting for an update which the consultant is getting while typing this. It has been 32 minutes that she has put me on hold and am waiting. This is absolutely shocking and poor service received. I would never let my clients wait for 34 minutes, well thats what my telephone details say. I have even taken a screen shot of the time im on the call. Just silence. Pathetic service, its pointless as no assistant is received. Its cost me more on telephone calls that the actual refund, which in my mind is the worst customer service. It has now been 36 minutes and she has not even made contact or spoken a word, just silence.</p>