Shocking customer service on account closure

Premier services were created to provide a personalised service to your customers to make interactions with FNB seamless and easy. Unfortunately my experience is the complete opposite.

I have been trying to close an account since the 3rd of August and i have not gotten the proper feedback. An email was sent, multiple chats were held with no reference number given? and only now im told it takes 30days when they actually didnt want to deal with my request so ended the chat?

I ensured that all of my accounts were up to date at request for closure and now i see they are over drawn from account fees? This service or lack thereof is pathetic, are your staff correctly trained with soft skills such as customer service and communication? because im still in limbo with no idea what is going on?

Please can you just close my accounts, i have no need for multiple checking accounts.