Shocking customer service from FNB and its managers

I have requesting for assistance from FNB since the 27th June 2019. The ATM gave me R3500 less and I have been pleading with FNB to refund me and to this day nothing has happened. I have complained to HelloPeter 3times already. Spoken to Anthony from Clearwater Mall who initially did not even log my dispute. Spoke to Mapule from Dobsonville who assured me she was going on my dispute (it has been 4days no feedback from her). I also spoke to the branch manager at Clearwater mall (yet again 4th day today no feedback) unfortunately I cannot remember his name. But this morning FNB has got the audacity to transfer fund in between my accounts WITHOUT my permission to off set their credit. This just goes to show what’s more important to them and how much they don’t have respect for their Customers (Private clients or not). My money was transferred by FNB without my permission NO ONE called me. But I have since been awaiting for my refund to be done. This is a masterpiece!!!! This needs to taken further since I’m clearly not winning with HelloPeter. FNB :-) Setoff R1937.65 app**** to adjust excess - many thanks