Shocking customer service FNB!

I had been receiving my credit card statement on the 1st of each moth, which i was completely happy with. I then changed over to FNB premier and then only started receiving my statement on the 5th of the month, which wasn't ideal but was okay. Last month, I received my statement towards the end of the month and this month I did not receive it at all.

I called FNB to find out what was going on as I desperately would like my statement. I was told by Sihle Kamanga that my statement date is the 14th. All good and well however, it is now the 17th and I still haven't received my statement. I then asked if they could please change my statement date to the first, I was told I cant do that because then everything will recalculate and I have to wait for the 14th? I informed them again that the 14th has come and gone and I have still received nothing, so must I now wait for the 14th of the following month?

I was then told they don't want to advise me incorrectly and that I they will call me back. Two days later, I have not received a call back nor have I received my statement.

I am at my wits end.