SHOCKING CUSTOMER SERVICE & EMPTY PROMISES

I was wanting to querying a revolving loan that I had in March and that was closed despite me NOT wanting to close it - after trying to call contact center I was being transferred left,right and center to get someone to assist me. Eventually they said I had to go into the branch. Saturday I went in with my 8 month old baby and waited for 1 and half hours at Table Bay Mall branch, eventually dealt with a consultant at desk 4 - who said she would call me Monday to discuss this. It is Tuesday afternoon and STILL NO CALL!!!! Trying again to reach someone that can assist is a COMPLETE NIGHTMARE even though I have also sent a few complaints with reference numbers coming out of my ears already. I got a call today for someone trying to ask me about bank charges and if I want a credit card (who was actually really helpful) BUT AGAIN not want I wanted or NEEDED!!!!! Completely disgusted in the customer service I received - Definitely would not EVER recommend FNB to anyone and also will be closing my accounts that I have with them as I actually cannot even believe they can make customers run around like this and no one can assist after being transferred I won't like about 8-12 times