Shocking customer service

I lodged a claim with FNB STI on the 12 Dec 2025 for the theft of a ****** motor vehicle. It was lodged on the FNB as per requirement. After numerous complaints the assessor/ investigator was finally appointed. After being notified that the reports were submitted to FNB I was then contacted by the FNB for the enatis documents and the keys. I notified FNB that the keys were handed to the assessors/investigators team but they could not advise why the enatis documents were not requested by the assessor/ investigator. After many follow ups and phone calls from me and receiving almost zero feedback from FNB , a courier company was appointed to collect the documents. They eventually arrived but did not collect the documents citing the licence plate on the documents did not correspond with what was requested by FNB. After numerous phone calls again to FNB , I was advised that they will arrange with the courier company to collect the said documents . Its been almost a week and no further feedback has been received from the courier company. I have never seen such a level of incompetence from an insurance provider. They inability to do anything despite the customer pushing and prodding them along is truly shocking. I will advise any one to stay away from FNB short term insurance. The level of incompetence is pathetic.