RC
Rynard C

1 reviews | Active since Mar 2009

15 Sept 2015, 13:50

Shocking customer service

I was sitting in a meeting and my phone started ringing. I ignored it knowing that it would go to voice mail. <br> <br> Then suddenly I get three more calls + a voice message + an sms in the space of a couple of minutes. <br> <br> Very annoyed I answered the fourth call and asked Valerie why she phones so many times. She has the audacity to start fighting and arguing with me!! <br> <br> It has been quite some time since I experienced such bad customer service! This person needs some serious customer service training. At the end of a very useless call I ended up giving up with her.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Sept 2015, 14:24
Official
Hello rcoetzee,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 760572.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)