1 reviews | Active since Jul 2013
Shocking customer service
Took time off work to collect a replacement cheque account card from FNB East Rand Mall. Got there and the first thing I noticed is that there are only two consultants trying to assist twenty customers and no one is manning the collections counter. Are you running a skeleton crew, FNB?
Took my ticket and patiently waited my turn for about 30 minutes. Not a single ticket was called during that 30 minutes. Got up and complained to the reception staff and all I got was attitude. Lost my patience and left.
Do you expect me to sit there for 2 hours just to collect a card? Are you trying to lose customers?
You're not wasting anymore of my time, FNB. You can deliver the card to me.
Hello Empleh ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Hello Empleh ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team