SHOCKING CUSTOMER SERVICE

<p>I am highly frustrated….. I forwarded this email online complaining about no service/bad service rendered by FNB BRITS AND HARTBEE****RT. A lady called from a FNB branch, I did not get her name and she dilligently took down the details of the 2 accounts I required the Proof of banking. She would send it to me immediately ……… now a week later ………. Still no emails …..<br />I called the Hartbee****rt FNB speak to a lovely lady who explains the whole situation to me concerning security etc etc. We do appreciate all of these measures but it is not acceptable. Right, so now I am again referred to Lizzy who is the Relationship manager for both Hartbee****rt and Brits, yet it is of no use me speaking to her as she is just, as previously tell me to speak to the helpdes****<br />My question is: what do I have to do to get a little bit of PERSONAL service, like the other banks offer and readily give me. I don’t even push through as much money as I do with FNB!!!!!<br />Right, now I am expecting someone in a level above RELATIONSHIP MANAGER to give me or my P.A. A call and to get me those letters I require in order for our Client’s to pay us. Also we need to confirm that the FICA for both the businesses are up to date as I keep on being sent a message regarding this matter.<br />Do note that I do not have the time to drive all the way to Brits or Hartbee****rt branch to personally be frustrated and annoyed or to hand in my FICA documentation. All of these matters can surely with modern technology be dealt with online. If there is a security issue, they can ask me the necessary questions to get my credibility checked out.<br />Awaiting an URGENT REPLY AND THOSE LETTERS …….</p>