Shocking Customer Care from FNB

Why's is it that in South Africa if you want to get a problem that has dragged on for too long solved Hello Peter is the only way to get a a business to take notice of you and to get a resolution to your problem

FNB, I have recounted my story too many time to repeat it here again. I will say that it feels to me as though FNB does not to care if you have access to your own money or not, not if you have enough money in your account to keep yourself fed, even though there should be enough. But for some reason an amount is not available to you for over 3 weeks. No one at cuatomer care wants to take responsibility and noone at customer care contacts you back no matter how many times you request it.

I welcome a call back from someone at FNB my complaint number is ***.