1 reviews | Active since Mar 2009
shocking communication
<p>I advised FNB that I was going to Namibia and that I was going to be using my CCard whilst "overseas". This was acknowledged and there was no problem with that. HOWEVER, I was woken up at 8am (Namibian time) first by a call that I could not answer then a day or two later, again at 8am I received a sales orientated call to upgrade my credit card. Apart from being HIGHLY inconvenienced at 8am. I had to pay for this COMPLETELY UNWARRANTED call. I am on prepaid and MTN cannot give me an exact call cost I demand to be compensated for the inconvenience and call cost</p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get resolution and to address service failure .We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get resolution and to address service failure .We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Phone calls and emails from all & sundry for information already given but no resolution............???
Phone calls and emails from all & sundry for information already given but no resolution............???
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
It is now a month since I was phoned by FNB whilst on holiday and despite numerous repetitive inane emails to and fro and telephone cals repeating the SAME info on the emails with NO resolution,
NO - ONE at FNB has the guts or ***** to say, "Sorry Mr S, we have totally messed up, we apologize profously for twice waking you up at 8 AM and trying to sell you a service and that you had to endure the cost of an international call. Please accept the offer of R500 as our compensation for the sheer inconvenience of this, We have since implemented measures to ensure that similar incidents do not occur."
But NO... fnb is playing Timothy Tight **** here
It is now a month since I was phoned by FNB whilst on holiday and despite numerous repetitive inane emails to and fro and telephone cals repeating the SAME info on the emails with NO resolution,
NO - ONE at FNB has the guts or ***** to say, "Sorry Mr S, we have totally messed up, we apologize profously for twice waking you up at 8 AM and trying to sell you a service and that you had to endure the cost of an international call. Please accept the offer of R500 as our compensation for the sheer inconvenience of this, We have since implemented measures to ensure that similar incidents do not occur."
But NO... fnb is playing Timothy Tight **** here
hello.... anybody wanting to take responsibilty to resiove the problem you created... lots of phone calls, lots of emails but nobody wanting to resolve your own probolem with me....
sad that I have to use a platform like this for a listed company that doesnt appear to care a damn about their customers
hello.... anybody wanting to take responsibilty to resiove the problem you created... lots of phone calls, lots of emails but nobody wanting to resolve your own probolem with me....
sad that I have to use a platform like this for a listed company that doesnt appear to care a damn about their customers
you do not need a suitable time to contact me as you appear to phone me when ever you feel like it. ie at 8am in the morning when i am on HOLIDAY .
maybe 3am tomoro morning??? im sure Mr Dippenaar wud LOVE to be contacted at that time too....
you do not need a suitable time to contact me as you appear to phone me when ever you feel like it. ie at 8am in the morning when i am on HOLIDAY .
maybe 3am tomoro morning??? im sure Mr Dippenaar wud LOVE to be contacted at that time too....