Shocking collections department - FNB

Firstly I have to admit, your call center consultants are in dire need of training. What should've been a 2-minute process morphed into 4 visits to your branches a hours of phone calls. The clear disconnect with your collections department is worrying and the understaffed branches are spit in the face to "us" the customer. Thank you to Shamla at the Greenpoint FNB for finally rectifying my issue quickly and professionally. After weeks of hitting the wall, it was a relief to be received by Shamla.