1 reviews | Active since Apr 2015
Shocking bank
<p>I have been trying sinse Sept to close an account with FNB and asked them to send me proof that the credit card they are charging for was requested , signed for and used.</p> <p> </p> <p>I have 8 different ref. numbers as that is the only response you get- NO response to the actual query. I hoped that sending the complaint to the CEO would help but after 4 attempts I still have not got a proper answer to my query.</p> <p> </p> <p>DONT DEAL WITH FNB THEY ARE HOPELESS</p>
Good day Ms. geraldinefourie3
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. geraldinefourie3
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***