Shocking bad service from FNB Private Client division

Shocking bad service from FNB Private Client Services. After reporting ********** activity on my FNB account, I was informed it takes 7 days to investigate and provide feedback. Seven working days passed. No feedback from ***** division. Reported the incident to two Private banker advisors and the Private banker team leader. I was informed they are awaiting feedback from CC division. This was more than a week ago. I logged a services complaint with FNB. I received an automated response after 24 hours apologising for the bad service, and my Private Banker will contact me. What a joke! As expected, no Private banker contacted me as yet. My account has now been locked for almost 3 weeks. There seems to be no resolution in sight.