SHOCKING ATTITUDE OF OF STAFF AT FNB

I opened an Premier select cheque account in April this year(2018). I've has nothing but trouble. I first asked one of the consultants what I can do as Webafrica has my cheque card details and was sure they would taker more money out of my account. The consultant said I must stop the card and FNB will issue a new card. There is no cost. This is what I did at the end of May. The new card arrived but i has tio go to an ATM to activate it. The only one in my immediate vicinity was at the Glen shopping Centre To have the card activated it would cost me R8-00. I went reluctantly to the Glen. Struggled at one of the ATM's and in the end lost my card. I called FNB and they said I must just stop the card again. They did not mention that there is now a R140-00 replacement charge. I still have not received the card and complained when I was charged R140-00. they said they would investigate. As usual NOBODY came back to me. I was told today they would not reverse the charge. Even the consultants didn't know where on the internet the price of replacement of cards were. Finally found it stating the refund cost is R100-00. Was then told no that is the new price from 01/06/2018. I still don't have card and they can't find it. Just a warning, FNB consultants and other staff don't know where on the internet things are. I'm totally disgusted with the attitude of FNB and will never recommend them to anyone for their shocking manner. A manager by the name of Ivan called me this morning when I complained that st the beginning of the week to speak to a manger. His attitude was it was my bad luck that I had to pay for a replacement card that I have not received. It is obvious that FNB do not care for their customers. STAY AWAY FROM FNB