Shocking as Usual

Just another update, after holding for 40min, the call drops and when I called back, it says I called out of office hours and must try tomorrow. lol Then received a complaint acknowledgment message with ref and contact number, guess what happens when you try and call that number ...... Just looking at the number of complaints today, in last few hours should tell you something. Oh, and don’t worry, the service suite, contact us on the app isn’t any more helpful either and tells you the same thing you that every other recorded message says. This has been a highly inconveniencing and frustrating process and I should have known better. Even though I don’t have an account with African Bank, they have assisted me with same loan approvals in the past and what a pleasure it was. Some how I got fooled by the “quick, seamless loan app” message you get on the app and website. Surely that’s false advertising and misrepresemtagopm.