Shocking and pathetic service from FNB. Can't order a card nor close the account

I've opened a Fusion Aspire Cheque account in May 2023 at Grassy Park branch. To date I've still not received a bank card. I was **** to by the consultant about approved credit facilities and a week alter was advised that I was not approved for the said credit facilities so I tried to close the account but FNB won't close the account and kept charging me the R99 monthly service fee. I then decided to use the account instead and went in to FNB canal walk branch and was told I need to order a card via the banking app. I ordered a new card via the banking app but never received any further feedback regarding the card so I went to FNB Westgate Mall in the beginning of September 2023. After waiting just over an hour to be assisted, the consultant advised that I have to order a card via the banking app. So the consultant assisted me with ordering a card via the banking app. She advised that I would receive a secure message via the app where-after I could update the delivery location. I've been struggling for 2 weeks and have been chatting to the advisors via the banking app who keeps telling me no card has been ordered and that I need to order via the banking app which I've now done 4 times already. Absolutely shocking and pathetic service from FNB. I just want to close this account and rather move my business elsewhere. So angry right now.