Shocking and incorrect billing.

I requested a settlement amount on the 26th November to settle my Credit Card, i paid the settlement and put extra money into my card, to which a week later you deducted interest. This is not correct as, i settled the card.<br> <br> i then called you to confirm and was told by Lumka Nhlabathi that the interest was included in the settlement and that i was double charged. I then called today to get my money back and was told that i still owed the interest.<br> <br> whats the point of settling when it is not in fact settling the account? the supervisor i spoke to said that i should rather settle my account at the begin of the month and not at the end??? <br> <br> what is the point of settling with you if you are still going to charge after the settlement? the supervisor told me there is nothing he can do and that i need to speak to the agent i dealt with so he can explain. this is shocking if your managers cant even sort the problem.<br> <br> I am disgusted at this service and think you need to no longer offer a settlement when its just a lie, i spent over an hour on the phone trying to get my money back and i couldn't get it.....<br> <br> I want this sorted immediately, you owe me money.<br> <br> disgusting and poor service.