Shocking absolutely shocking

Laid a complaint on 16 March 2021 due to a issue with a *********** online banker and received a reference *** stating I will be contacted within 24 to 48 hours, well needless to say till today nothing as of yet. I decided to email my ex private banker Lucinde Wede to ask if she can give me a contact person but she bluntly just instructed me to contact the gold suite general number, I contacted her superiors Tim Fleur and F Koller for assitance, Tim telephonically told me this is not right and that I must email him the details and he will sort it out. He sent me a mail to say that he sent the request to the relevant department and I should confirm with him if contacted. As mentioned no one contacted me and I have now tried contacting both of them and left message but none of the 2 replies or picks up there phones and these are management positions. I have emailed the CEO this morning to inform him of the absolute pathetic nature of service levels received from FNB. Absolutely shocking, and to think I pay a fee for this shocking disregard toward customers. Come on FNB, surely this cannot be the way your organization operates.