sP
sandra P

1 reviews | Active since Mar 2009

19 Nov 2017, 17:08

Shocking

I called FNB business client services call center, I spoke to Arriell Klim who is truly rude, I wonder does she know the meaning of client service . I guess she needs to work in your IT department where she won't be required to liaise with customers, she is rude truly no words can describe her . I will request you send her for a client service course as she really do not know the meaning of the WORD Client services

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Nov 2017, 09:01
Official

Hello Makokoba,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Best regards,