Shocked-under Debt review i knew nothing of

<p>I have been with FNB for about a year now and i have been wondering as to why don't i get benefits that other people do -"Your typical money in advance or whatever it is called"</p> <p>So today i finally had a chat with one of the agents and was told that I AM UNDER DEBT REVIEW oh wow i was shocked and was told to call the credit Bureau of which i did and only to find out that my profile is clean. I then picked up the phone one again and called FNB and the consultant advised me to rather go to the branch..... Got in my car and drove there only to find out no one can assist me, poor lady called the bureau and she was told that FNB must sort this out on their side cause there is no such record. It's funny cause not even FNB Call centre could assist this lady, no1 from FNB could assist her and yet she works for this company- now tell me how is that possible? Is it not maybe the company is not living up to their standards ? My question is who put my name under debt review then?!! No answer still.</p>