Shocked at the service

<p>We experienced the following sequience of events this week:</p> <p> </p> <p>1. Wednedday started vehicle finance applicaion on Wesbank website. inconclusive answer and no reference number.</p> <p>2. Had to start from scratch Wednesday night due to no reference numbner sent before. When we had to enter a contact number it would not accept it. So we had to abort.</p> <p>3. Thursday tried again and receveid an inconclusive answer.</p> <p>4. Friday called Wesbank, and they said its been declinded because the disposable income figure was too low - this was completely contradictive of the figures that I completed online.</p> <p> </p> <p>Conclusion - the online thing does not work and wasted 2 days.<br /><br /></p> <p>5. Called a premier banker to assist with the finance application - as its states this is a benefot ON THE FNB WEBSITE - see below:</p> <p> </p> <p>ou don't have to walk into a branch because your team of bankers can assist wherever you are.</p> <p>So contact us when you need assistance with</p> <p>Guidance on your rewards and benefits<br />Applying for credit facilities and limit increases<br />Opening and managing Investments with FNB<br />Applying for finance when buying a home or a car<br />Getting insurance for your valuables<br />Planning for the longer term through independent financial advisors<br />Getting foreign currency when you travel to other countries<br />Your team of bankers is supported by financial advisory, travel, investment and insurance specialists.</p> <p> </p> <p>The premier banker tells me she will transfer me to the vehicle finance desk...guess where I arrive...customer care who tells me I must either go in to the bank, apply online or get the dealership to do it for me. HOW IS THIS HELPING ME PREMIER BANKERS? </p> <p> </p> <p>Called back to the premier bankers...no manager in site to take my call...in a 'meeting'...typical. Ladyb again explains to me they can't help me but transfer me somewhere else.</p> <p> </p> <p>Conclusion - premier bankers are useless to me.</p> <p> </p> <p>Another issue - why the 5min recording of your selfhelp service before I can speak to someone??? If I wanted to help myself I would not have called you to do it for me...a service which I thought I was paying for! Just wastes my mins!</p>