Shocked at the level of service

I have now been trying to get through to someone who can port my MTN number and change it from prepaid to contract since Friday at 2pm. No one seems to be taking my query seriously. I am now stuck on prepaid because I know that when the port takes place I will lose any data I load and that would be a waste of time and money yet the process has not been done. I was told on friday at 3pm that the port would be done by 10pm on Friday...its still not done. I have again tried to contact call centres *** and emailed [Email Removed] the same as on friday and nothing is being done about this. Why do I get the impression that no one at the above mentioned departments knows how to do a port and transfer to contract? If your staff are not educated on the product dont offer the service. I came over from MTN to FNB because I assumed the service would be better and yet your about on the same level. I am so disappointed and frustrated with having to run after you people to do this simple thing!! If you dont want my business then please just say so and I will go to another service provider that knows how to port and switch!