Shocked and disappointed with FNB client care

I have just got the phone after holding the line for 45 minutes for FNB collections department to answer and still nothing today is day 3 of endless holding on the line and waiting to be answered and assisted. 3 complaints and several call back requests... NO HELP, ASSISTANCE OR FEEDBACK.

From top rated bank to no rated bank. The service received is **********. And the fact that no one, no consultants, manager nor any staff member will give a call even if it was a courtesy call is terrible... FNB is fast to take money, unfairly deactivate accounts or say people owe money, but when it comes to customer service and care, there is no one to be seen.

I guess the only solution is that I leave it to the newspaper and ombudsman to assist me further, because no one at FNB cares about any of their clients...