Shocked and disappointed at the fiasco that opening an FNB bank account has become

I am deeply disappointed with my experience at the FNB Chatsworth branch today. It started with a three hour wait in the queue. This was made even more uncomfortable by the Aircon not working. The ticket system they had for the line was a complete joke. My intention for the day was to open a new account. I had done extensive research and chosen a FNB fusion young professional premier account specifically as it was supposed to boast features such as a credit card and personal bankers. There were only two requirements listed on the website being a salary requirement and a qualification. I met both of these requirements. When I eventually made it to the front of the line I was assisted by a lady who was very nice and seemed quite efficient but things quickly went downhill. I was told that I only qualified for an aspire account. I was then told that I did not qualify for the credit card. I felt pressured into still taking this account as I was told it was still going to be a young professional account. I then went through the lengthy process of setting up the app and signing over my debits. The fingerprint machine was not registering my fingerprints so I was then told that I needed to make a payment of R350 out of the account and thereafter the account will take 7 days to be verified. Once I left the bank I did this and the charges amounted to R45.00. Just to do transfers and activate the account. I did more research into it and found that the aspire account is very basic and simple but more expensive and with less benefits that the account I currently have with Standard Bank. I want this whole process to be reversed and the account to be cancelled immediately. I am completely horrified by my experience and I was these undisclosed bank charges back. I am absolutely not willing to spend another three hours in line at the bank to do this. I am shocked and disappointed that FNB would make a fundamental process like opening a bank account so unnecessarily complicated and expensive. What's advertised on the website and what's given are two completely different things