****ty ****ty ****ty thats what they are!!!!!!!!!!!!!!!!!

Good Day

I am Janine and i have ordered a Nintendo switch, Nintendo Labo , 2 games and Super Mario carry case from FNB on Friday the 23 /11/2018, which would cost me an amount of R419.00 per month. I was then sent an sms by Digital Planet in order to confirm the delivery of the device, upon which I saw that the bundle they had was a FIFA bundle.

There is an option on this website whereby you can say that this was not the order- which i selected and received a confirmation that i would be contacted soon ( this was Friday afternoon) . By Monday the 26/11/2018 I had still had not received a call so I called the place and told the lady assisting me that she is to make sure that the the order was exactly what I ordered. She confirmed and we went ahead with confirming the delivery.

On the 27/11/2018 I received a confirmation that the delivery would be done on the 27th. When the delivery came I again advised that the order was incorrect and was told by RAM that I have to take the package and call FNB to advise that the incorrect parcel was received.

I called the number ********** where I was given the number ********** 805 I called the number a total of 19 times and spent about R200.00 on airtime. Just to get to listen to the agents in the call center have such fun having conversations but no one to help the customers.

The number ********** 805 should be for smart devices according to the number on the internet but not one person could help and the person I eventually spoke to told me I am to wait until 12h00 on the 28/11/2018 for feedback and then it will be taken from there.

Wait that is not all ,after all of this I still received an sms stating that the amount of R 165.00 was debited from my account for delivery chargers. What a damn joke!

I want FNB to make the arrange to come and pick up the incorrect **** they sent me which by the way cost more than my order per month and send me the correct package I ordered. If this can not be arranged of which I am certain credit my money back in my account and fetch your ****... And by the way i will not be paying for any more delivers. This is the banks mistake and it is your responsibility to fix this. HOW CAN WE HELP YOU? my ass - Send me a congratulations on my device - how can I be congratulated for the incorrect **** ?