****ty FNB Connect Service!

i lost my cellphone yesterday which is a big deal to me as I do a lot of business on it and I saw that my bank was offering a capable phone as a replacement on fnb connect. I took that offer knowing that it wouldn't happen overnight. this morning I get a text from the bank saying I have been approved for the device and I would get a call from an agent to finalize everything, which was a blessing to me as that mean I can resume a lot of my work sooner than expected. I got a missed call from fnb connect and decided to call them back hoping to have everything done as quickly as possible. but I was never ready for the type of ****ty service I received, I have called this number ********** 827 over 5 times, the 1st time I called someone answered and just kept quiet and I could hear other people talking in the background and after keeping quiet for over a minute they decided to take me out of my misery and hung up. I called again... a lady answered and when I asked for her name she also hung up, at this point I'm thinking ***! I called in for the 3rd time and a lady by the name of Thato L-something told me she has a system error and is transferring me to one of HER consultants, she never even waited for me to respond I was on hold for over 3min and then guess what happened (they hung up again). they made me feel like they were doing me a favor by even talking to me! and I will be paying for this service! it would be a serious understatement to say I'm ****ed!