**** service, Stay away, FNB has problems they cannot fix

According to these idiots there is no problem. Enough money in the account, card active, daily limits not exceeded FNB makes me look like a fool, just the service that I always wanted!

After many calls and troubles, I went to the branch manager at Horizon shopping centre and finally got an answer why this card is giving such problems. It turns out that this credit card is not for transferring funds. One cannot go online ant transfer funds from this account. Its made for spending and thats it. It cost me a ****load of transaction fees to withdraw the money as CASH and paying it as CASH into the beneficiaries account. In this day and age for online banking I had to resort to an antique banking practice to resolve a matter. WHATS MORE IS THAT I WAS PROMISED SOME EBUCKS AS COMPENSATION AND THAT DID NOT HAPPEN ! It was one hell of a eye opener and I will in due course pay of the loans and start closing accounts. I would not recommend FNB for anything more than their entry level accounts. FNB really let me down. The Hello Peter team could have done a better job to handle the problem rather than to be numb regarding the distress FNB has caused. By the way: My other complaint has received no attention regarding the refund for accidentally canceling my card and then charging me to issue a new card. I will draft a new Hello Peter complaint for the umpteenth time until it receives attention.

And still no refund for *****ing my money by cancelling the wrong card then billing me for cancelling the card. It took very long to get a refund from FNB insurance for a ********** debit that the put through my account four months after everything was cancelled . This takes the cake for slow responses. FNB, GIVE MY MONEY BACK THAT YOU TOOK BY CANCELLING THE WRONG CARD, ITS BEEN A VERY LONG TIME. MAYBE I SHOULD TAKE MY BUSINESS ELSEWHERE.

AND The money has not been refunded, Please remember this FNB!

Thank you for the phone call today after all this time. Still waiting for anyone to reply to online query! still waiting for anyone to reply to branch query! still waiting for anyone to reply to hello peter query! Its time to leave and take business elsewhere. It doesn't look like FNB can get anything done if not constantly an consistently pushing buttons to make things happen. As soon as I got all the right info, then I will start proceedings to close my accounts and transfer them elsewhere. Its maybe a small matter, and I'm a small small customer, but I don't think that you will miss me just over a small amount of R100. FNB IS COMFORTABLY NUMB.

On second thoughts, please send me the balance on my credit card so I can pay it and then close it. I don't need this stupid credit card and the stupid system that you use to operate the card. I will get a credit card somewhere else.

please ask them to contact me, I have been frustrated enough trying to get any joy from FNB.

And no response or refund received. FNB does NOT respond to EMAILS or ONLINE REQUESTS. They are still stuck in 1903 where you have to PHONE to get ANY JOY> Its time to start limiting my business with FIRST NATIONAL BANK, so when you see the turnover dropping, then realize that I'm banking elsewhere!!

And no response from FNB!