**** service for helping a customer that is desperate for a solution 2 weeks later still having ****

Ok firstly i had to go to the bank loss my entire launch time wasting away in a bank where staff don't know the first thing about the banking app so they are pretty much useless in that regard,then i followed they're suggestions to just to appease them, to show that its a issue, then the bank personal i was dealing with obviously doesn't see past the my biker gear, and thinks I'm an idiot so i had to explain that I'm a tech, its not like i don't do the very thing for my own client base,regardless of that matter i do what she asked reinstalled the app,went the atm activated due to the phone app loses my settings and not accepting my password, as i had shown her,then bang again you need to verify which i had just done on with my card at the atm, so i call the call centre from there still no help,1 week later same **** rinse and repeat no success obviously like most call centre's people read a scripted guide and follow it , for most issues that works not this now, as in like 30 mins ago i get home phone call centre, asking can she phone back if the call cuts oh no we can't do that *** am paying for the service ,a gold credit card holder soryy we cant phone you back so the call lasted roughly 12mins the call got cut as i had told her it would then i emailed all the info with the phone screen shot and picture of the atm slip receipt showing activation ,plus her system see's it as well, 30 mins not even a damn reply to my emails and i had just spoken to her ***,WTH where is this serviced and customer care FNB boasts about,1 get a tech in your banks to help people please don't allow call centers to deal with problems call centre's are people that will hang the phone up and not bother to care due to the fact of you not likely having to get back now unfortunately for this call centre lady i now have her email address so im now assuming fnb will most likely know who she is,i need to do banking online and due to this issue i cant even do online banking or transfers can i please speak to someone that a gives a **** about a client and secondly someone that is technical savvy and is not going to ignore every damn word i say i pretty much start off saying I'm a tech so no incompetence is not the issue,please seriously think about getting an instore tech and teller that can handle loans etc it feels so in personal to have to deal with a person you can see and let alone 90% of the time can't help you out,i believe that everything should be able to resolve at the bank i assume that why you have branches in the the first place there is nothing more annoying then a person saying i don't know much about my product line or the fact that they use this line you need to call call centre and call centre's well are just useless and so unprofessional and you get that cold chill of they don't give to ****s about you as a client ,please have some option around this poeple, and now its 40 mins from emialing her and being ignored lovely **** service you offer so much for your slogan