SJ
Shane J

1 reviews | Active since Oct 2017

13 Nov 2017, 06:54

**** bank

Fnb is dam useless

Fir a month I am trying to close a temporary loan that I took and for some reason no one can contact me about it

I have being calling and sending emails to ********** za

The managers at fnb are never ****en available and the staff are dam useless

If you don't complain then you won't hear from this **** bank

They laid a judgement against my name for a loan but they can't for some reason contact me back to settle this account

To the big management that is going to read this complaint I think you need to employ better staff people who will do the job so that customers don't have to complain about fnb if you need so tips let me know

Now all I need to do is settle my account so that I can close it and move on with my life

If that is to hard with your bank please let me know

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2017, 09:11
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)