SHEIN Refund Successful but Not Reflected in My FNB Account

I am writing to lodge a formal complaint regarding a refund from SHEIN that has been successfully processed by the merchant but has not yet reflected in my FNB account balance.

The details of the transaction are as follows:

Merchant: SHEIN Refund amount: R2417 Date of original transaction: 20/08/2026 Date the refund was processe/d: 10/09/2026 FNB account/card used: 0614 ARN: ***

SHEIN has confirmed that the refund was successfully processed and has provided confirmation of the refund. However, despite this confirmation, the funds have not been credited to my FNB account.

I would appreciate it if FNB could urgently investigate this matter and confirm whether the refund has been received or is being held or delayed within the banking system. I already have the FNB reference number *** but I still haven't received any correspondence regarding the complaint I logged (12/09/2026)

I need the funds urgently so that I can place another order for my business.

Contact details: ***