Sheer incompetence

This morning I used the Secure Chat to cancel my FNB Aura. I trialed it and made a note to myself to cancel it today before paying for it.

This is how it went:

08:37 Kegomoditswe transfered me to FNB Life Insurance 08:43 Lesego transferred me to the banking team 08:52 Katlego transferred me to Insurance 08:56 Jodash transferred me FNB Life Insurance 09:00 Lesego transferred me to Motor Insurance 09:04 Jodash transferred me to Digital Banking support 09:11 Themba takes over

09:24 I gave up on receiving any meaningful service from FNB.

If people wonder why I'm leaving FNB, this is it.

Please cancel this service, don't ask me what it is, just make sure I don't pay for it.