Sharebuilder

<p>I opened a share builder account with FNB, but before it was processed, i phoned FNB to findout what i will be charged as on the terms and condition it was 2% or the trade and minimum of R50.</p> <p> </p> <p>I needed to know if the R50 was the minimum trade or was it a charge but a consultant told me that regardless of what i trade with i will only be charged 2% of it. ( Please refer to the voice recording)</p> <p> </p> <p>The account was processed and after activation i then traded with R100, I was immediately charged R50 and then phoned to findout about the R50, it was then that FNB decided to tell me that for every trade the minimum i will be charged will br R50 not the 2% i was told before i openned the account.</p> <p> </p> <p>On that day i asked FNB to close this account for me.</p> <p> </p> <p>I was told that i will not be able to do so as my shares have now lost value and can not sell then cause when i sell FNB will then again charge me another R50 and my balance was not enough to cover the charge, i was advised that i may donate the shares at no charge and account will be closed.</p> <p> </p> <p>I then instructed FNB to close it and even today it is still open, have sent a number of mails and they have decided not to respond to any of them.</p> <p> </p> <p>I want the acount closed before it accumulates more charges that were never disclosed and also reverse the R50 charge and charge me the 2% that i was told before openning the account.</p> <p> </p> <p>Further more, may i kindly request that fnb sends me a copy of this voice regording as indicated when you call thier call center/</p> <p> </p>