NM
Nomonde M

1 reviews | Active since Sept 2015

14 Sept 2015, 12:05

Share trading-different views

I had bought some shares at FNB for R300.00 but immediately changed my mind to have the account closed and have them deposit the money back to my account. I was told that I should trade in the shares I did and the first message received was on the 7 Sept 2015 that buy 5 shares RMBT 40@ 43.63 and the second message was received on the 9th stating that an amount of R179.40 was paid to share account. I phoned the very same day and I was told that I will receive this amount the following day after they have taken the brokers fees into account. My share account had always had a R30 balance and I noticed on the 11th that my share account was closed and the R30 was deposited to my cheque account. I made a follow up on the 14th to find out when wil the R179.40 be paid to my account. I was the told that I will only get the R30 because the whole amount of R179.40 was consumed by the brokers fees of R58 per share and I have sold 4 shares before and 1 share later. I am really unhappy as FNB is ripping us and secondly why do I get different opinions.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Sept 2015, 13:36
Official
Hello s***,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 759824.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)