Share investor also an overdraft?
<p>I have a Share investor account with fnb that I couldnt pay because I had lost my job. So they in all their wisdom decided to keep taking fees on the account even after reaching R0.00. This means that they decided to make it an overdraft account without me having to apply or even know about it. Is it legal to change an account to have an overdraft facility and just keep taking money out. Why not freeeze the account when the fee cannot be obtained after trying twice and not getting ahold of the account holder. The account is now 1300 + in arrears. On an account that wasnt supposed to be for credit or a loan in the first place...</p>
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Melinda Duvenhage
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Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)