MV
Marius V
1 reviews | Active since Jan 2010
08 Jun 2020, 13:23
Share Investing platform unreliable
Your "my investments functionality" and trading platform is down. The consultant at your call center just told me they are working hard to resolve the issue. I want to trade shares at a very important time but cannot due to this. Why do you work on the system during trading hours and not after hours? And this is not the first time. And can you please send a sms in time when the system is down and when it's up again. Not an hour after the time? Marius
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Replies (2)MV
Marius V's updateReviewer Update
08 Jun 2020, 17:21No reply from FNB yet and their trading platform for share investing was down the whole day. The share prices weren't even updated. And no communication from them whatsoever. This is really the worst I've ever encountered from a bank and is totally unacceptable for the fees I pay to invest through FNB. And now the extra costs are on me to move to a more reliable company.
Marius
Marius
MV
Marius V's update08 Jun 2020, 17:21
Reviewer Update
No reply from FNB yet and their trading platform for share investing was down the whole day. The share prices weren't even updated. And no communication from them whatsoever. This is really the worst I've ever encountered from a bank and is totally unacceptable for the fees I pay to invest through FNB. And now the extra costs are on me to move to a more reliable company.
Marius
Marius
MV
Marius V's updateReviewer Update
10 Jun 2020, 14:19Good day.
It was more than an inconvenience, it costed me a lot of money as I missed out on selling stock at a good profit. I don't understand why fnb mislead people by saying you offer a reliable trading platform. This is not the first time it happened. Just a suggestion to the IT people: do not make changes on the system on trading days.
Just a note: Fix your auto response message to look more professional. It shouldn't state " FNB is aware that some of its functionality was not unavailable". It should state: " FNB is aware that some of its functionality was not available "
It was more than an inconvenience, it costed me a lot of money as I missed out on selling stock at a good profit. I don't understand why fnb mislead people by saying you offer a reliable trading platform. This is not the first time it happened. Just a suggestion to the IT people: do not make changes on the system on trading days.
Just a note: Fix your auto response message to look more professional. It shouldn't state " FNB is aware that some of its functionality was not unavailable". It should state: " FNB is aware that some of its functionality was not available "
MV
Marius V's update10 Jun 2020, 14:19
Reviewer Update
Good day.
It was more than an inconvenience, it costed me a lot of money as I missed out on selling stock at a good profit. I don't understand why fnb mislead people by saying you offer a reliable trading platform. This is not the first time it happened. Just a suggestion to the IT people: do not make changes on the system on trading days.
Just a note: Fix your auto response message to look more professional. It shouldn't state " FNB is aware that some of its functionality was not unavailable". It should state: " FNB is aware that some of its functionality was not available "
It was more than an inconvenience, it costed me a lot of money as I missed out on selling stock at a good profit. I don't understand why fnb mislead people by saying you offer a reliable trading platform. This is not the first time it happened. Just a suggestion to the IT people: do not make changes on the system on trading days.
Just a note: Fix your auto response message to look more professional. It shouldn't state " FNB is aware that some of its functionality was not unavailable". It should state: " FNB is aware that some of its functionality was not available "