1 reviews | Active since Sept 2016

06 Mar 2017, 13:55

Share Build Account

<p>I openned a share build account with FNB in October 2016 and i had to deposit R100 from the onset , i then seek for assistance with this account but to my surprise no one attended me and they kept withdrawing R25 every month, until i called to cancel where they said i needed to pay R25 as the account was in arrears so i paid FNB R25 every month for nothing and when i logged a complaint they said they could not refund me so i paid them a total of R125 for nothing. I will be looking at other banking options as i recieve my salary from this bank and i am dissatisfied with the service they are giving lately . No referrals from me anymore.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Mar 2017, 15:00
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)