Shap payment not cleared and bank charges

FNB is my bank of choice and I've had an account with them for many years now. I had a student account back in 2008 and I left in 2011 and came back in 2012. I've had this account since then with no problems. recently someone called me to upgrade to a private client account of which I I did. I was told that my banker would call me to introduce themselves and to this day I've heard nothing from them.

The lady that did my switch told me that I would pay the old premier bank charges for the first 3 months and that also has not happened. I've been paying the new bank fees empty promises.

Friday night I did a shap payment of R1153 and on my app it said failed. however the people I spoke to on the suites said it was successful but had not cleared. I was promised that the funds would clear on Saturday already and even this morning nothing has reflected on any of my accounts. I spoke to Lerato , Patrica and Mahlatse on the Private Clients service suites. Banker number was on voicemail. what is the use of having this number though

I don't know if its the private client or what but I'm not happy lately with the services from fnb