kS
khomotso S
1 reviews | Active since Oct 2016
17 Jan 2019, 21:58
Shaming client services
I called FNB premier banking a while back and asked them to change the debit order for monthly fee to the 24th till today they have not done it, they run it on the 15th and on days i did. not keep any supplurs funds in the account they chathe me R110 for a negative balance.
i am loosing my cool with this bank...please change the dates i will not waste my airtime again calling you and reverse all my money you took for the negative balance or close my account.
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Replies (2)
FNB (First National Bank)'s replyOfficial
18 Jan 2019, 09:38Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply18 Jan 2019, 09:38
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
kS
khomotso S's updateReviewer Update
24 Jan 2019, 13:05FNB when are you planning to return the money you have been debiting my account, for unpaid debit orders due to the incompetence of your staff
kS
khomotso S's update24 Jan 2019, 13:05
Reviewer Update
FNB when are you planning to return the money you have been debiting my account, for unpaid debit orders due to the incompetence of your staff