1 reviews | Active since Sept 2016
Shameless neglect of customers!!!
I reported a ***** case on Saturday, followed correct procedures went to the police got my statement etc. After being told cases take between 7-14 days to be resolved, I was referred to someone investigating my case. Monday came he left a voice message with his name (Faisal) and number......ITS THURSDAY I STILL CANT GET HOLD OF HIM OR ANYONE WHO CAN HELP AND UPDATE ME ON MY CASE!!!!!!!!!!!! EVEN AFTER I sent an email to *****focus NO ONE HAS RESPONDED WITHIN 24HOURS LIKE THE AUTOMATIC RESPONSE SAYS.
I don't mind the 7 - 14 days BUT CAN I AT LEAST know what on earth is being done or if anything at all!!!! i'm completely in the dark and frustrated. I'm counting the days from Monday, come next week and still no communication I'm switching banks, this is ridiculous.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)