SM
Siyabonga M
1 reviews | Active since Sept 2018
29 Nov 2018, 10:17
Shameful Service @FNB!!!!
As part of my private banking charges I am paying for a Private Banker (namely Nokukhanya Mokgwamme. Everytime I require assistance from her, I am given excuses about her abscence. She didn't even have the decency to introduce herself to me.
I ask myself this, Whose services am I pay for and why doesn't he/she make herself known to me.
As an FNB customer since 2007, I can state that the quality of FNB staff services has significantly dropped.
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Replies (2)
FNB (First National Bank)'s replyOfficial
29 Nov 2018, 10:39Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologize for the frustration caused.
One again I apologize for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply29 Nov 2018, 10:39
Official
Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologize for the frustration caused.
One again I apologize for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
SM
Siyabonga M's updateReviewer Update
11 Dec 2018, 14:13@Nokukhanya Mokgwamme and @FNB I would like to commend you on mending a torn relationship and being able to retain me as a client. The subsequent telephonic and face-to-face discussions with Nokukhanya Mokgwamme were both professional and educational.
SM
Siyabonga M's update11 Dec 2018, 14:13
Reviewer Update
@Nokukhanya Mokgwamme and @FNB I would like to commend you on mending a torn relationship and being able to retain me as a client. The subsequent telephonic and face-to-face discussions with Nokukhanya Mokgwamme were both professional and educational.