SHAMEFUL POOR SERVICES BY FNB

I realised on Friday, 13 May 2022, that my business account was blocked. I was trying to make a payment to one of my suppliers. I called the bank and the 1st consultant who answered said it was FICA documents. I have submitted these more that 3 times since I opened the account 1 and 1/2 years ago. He transferred to online banking. Online banking said it was blocked because of a suspected ********** deposit. This is a business account with many deposits made into the account. I asked them to be specific on the deposit and they said they can't tell. They said I must try after 19H00 maybe the block would have been uplifted.

I tried Saturday, 14 May 2022 and the block was still there. I called the ***** division and I was told there is no investigator assigned to the case. I must call on Monday to talk to the investigator once assigned.

I called on Monday, 16 May 2022. The investigator assigned to the case was a van der Merwe. I was given his contact number. I called the number, *** and it goes on voicemail saying the number does not exist. That same Monday, I received an email from ***, copied van der Merwe requesting FICA documents. Part of the email reads:

Submitting the required documents/Information:

You can submit the required KYC/FICA documents/ Information via:

Email to ***

Please do not change the subject line.

Failure to submit all the documentation will result in a transactional hold being placed on your account. This will impact your ability to transact on your FNB Business Account.

I emailed the documents as instructed, but the block is still not lifted. 18 May 2022, I called the ***** and I asked them what's happening. I was transferred to van der Merwe but there was no response. I have called several times trying to understand what's happening on the account, and the ***** division insists the block is regarding a ********** deposit which they can't specify. Only the unreachable van der Merwe is the only one who can tell me what's going on on my account.

The poor service from FNB is shameful. I have decided to close all my accounts with FNB.