SHAMEFUL FNB LIFE

I have been a customer of FNB for most of my working career and have always received the best service from their banking division. I wish I could say the same for FNB Life. The service, to put it mildly, has been ABSOLUTELY SHOCKING AND **********. I was recently diagnosed with an extremely rare and progressive disease and was placed on indefinite disability with my employer. After submitting claims with my main insurance provider (I won't mention names but they are also a major medical aid provider) and receiving excellent service and communication, I noticed that I also had a relatively small Lifestyle Protection plan with FNB Life, as well as the obligatory Credit Protection on my Credit Card, etc. I made contact and submitted the required documents on 14 April 2023. Since then it has been an absolute disaster. I have received sms message to say the policy has been approved, only to phone and be told it is "still being assessed". I have since phoned at least 10 separate times and have been told my "query has been escalated" or "my claim is being assessed by management". I phoned again today only to be told the same thing. Surely they can approve or reject the claim within a month?

I have completely changed my opinion about FNB and as a Private Banking client, I will be moving my accounts and investments to a different bank. I cannot in good faith remain with a bank that cannot treat their insurance clients with the same quality service as their paying, banking clients.