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Candice W

1 reviews | Active since Jul 2018

30 Jul 2018, 13:55

Shameful ban**** no assistance

FNB is charging an exorbitant installment amount on student loans (in an unreasonable repayment period) based on no grounds, and unwilling to negotiate a reasonable repayment for which I am willing to repay. FNB wants me to pay more than 50% of my current salary, after numerous calls and visits into the bank I still get no relief. #StudentLoanNonnegotiable

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Replies (7)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jul 2018, 14:51
Official

Good Day Candice Wright ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Loans to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

CW
Candice W's update30 Jul 2018, 15:47
Reviewer Update
Thank you, I look forward to sorting this out as soon as possible
CW
Candice W's update31 Jul 2018, 14:26
Reviewer Update
FNB I am still waiting for my feedback, I was told someone would contact me by close of business yesterday.
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2018, 14:36
Official

Good Day

They will contact you, Please be patient as they will be a investigation conducted.

Regards,

CW
Candice W's update24 Aug 2018, 14:56
Reviewer Update
Good day, PLEASE CALL ME URGENTLY!!!! This unacceptable!!!! I left emails and called and I get cut off.
CW
Candice W's update24 Aug 2018, 15:22
Reviewer Update
I have emailed FNB student loan adviser, I have called 3 times now and a gentleman put down on me twice. I then called again, a lady said she cant assist me because i am not surety, but i was assisted before. FNB debited my brothers student loan off of my account as well, why is this? I can only afford my student loan not my brothers as well, the amount should have been debited off of his account or the surety account, this bad administration on FNB's part, before the debit order went off I emailed Laurelene Vermeulen asking for an update on the debit order as my dad/surety was told a different story , I heard nothing from Laurelene and then emailed her to call me back urgently as this is ridiculous. I need feedback asap. thank you
CW
Candice W's update27 Aug 2018, 07:09
Reviewer Update
FNB, please call me urgently, if I call in I am told I can't be assisted, FNB is now trying to deduct another amount from me, this is the worst administration I've seen, there no communication on your part. As soon as this is sorted I am changing banks.