SHAME ON YOU FNB YOU DONT GIVE A DAMN

I reported FNB to this forum 10 days ago. Ref: ********** NF

on the day I reported the matter I received a call from a lady based at FNB customer care... she was arrogantly rude did not understand the complaint and promised to send me an email so that I could send documentary proof to her.

Sadly she did not send me the promised email and I sent thr proof via email to FNB care... what a joke as to date I never received a reply to my mails.

I finally got hold of my business banking manager and have had several meetings with her and given her the relevant proof.... she has sent several mails and been dealing with her area manager to no avail.

they have had no reply from FNB legal and have not moved forward at all and cannot even provide me with the name of the person dealing with this matter at fnb legal and had confirmed that there is nothing more she can do.

My business is suffering as a direct result of FNB's ******* actions and they do not give a damn.... its now nearly three weeks and i am failing to move forward at all.

I contacted the banking ombudsman but was advised even though I have a legitimate claim and complaint I have to exhaust all avenues in resolving the matter with FNB before they can interfere... I do not understand I am not getting any assistance and even my Bank manager and her area manager are failing to assist me in their own institution so whereto from here with a bank that has all the power and can do what they want.

I now have to cancel my liberty investment policy which i ceded to the bank as a guarantee for my overdraft to save my business a business which is growing and my bank records show a growth but they do not give a damn.

SHAME ON YOU FNB YOU ARE SIMPLY A DISGRACE AND HOW CAN WE HELP YOU FAIL AND BE FRUSTRATED SHOULD BE YOUR MOTTO